It is critical to gather data on how your organization structures and implements learner support services for learners seeking incremental credentials. The following questions and considerations will help you assess—and then improve—your institution’s approach:
1. Who is being left out by policies supporting incremental credentials? What supports are in place for non-matriculated learners who seek incremental credentials?
2. What is the learner experience at your institution? What hurdles face learners as they attempt to enroll in incremental credential programs? What challenges are they facing at home, work, or in their communities?
3. Which components of learner support are most important to your incremental credentials?
4. How does the institution address the needs of veterans, active-duty service members and their families?
5. Do you have a way educate learners about available support services and how to obtain them?
6. How are you developing culturally responsive learner supports?
7. Do you have a plan for offering academic services to your learners? Consider two particularly important areas:
8. What are your approaches to providing financial support services? Consider these important areas:
9. How do you provide support services at various incremental steps in learners’ education and career journeys?
10. How do you provide personalized support services to learners?
11. How do you provide inclusive support services?
12. What external partners (community-based organizations, governmental agencies, nonprofits, etc.) might you collaborate with or refer to and thus expand delivery of support services?