Seamless Service Provision
One barrier facing learners who seek support is the very fact that so many offices are involved in providing these services or connecting students to them. The following institutions are working to break down these silos and provide streamlined delivery of holistic services:
Improving Access to Community Resources
- Reynolds Community College in Virginia and Davidson-Davie Community College in North Carolina are committed to supporting their learners by offering comprehensive resources and services. Reynolds’ Student Support Services provides access to free and comprehensive social services and community resources including benefits screening, tax preparation assistance, health care enrollment guidance, financial education, and referrals to community resources.
- Davidson-Davie’s Single Stop initiative serves as a resource hub, connecting learners with essential government benefits and local community resources. Services offered include: benefit screenings, application assistance, and ongoing support to help students gain access to services such as SNAP (Food Stamps), Medicaid, tax credits, child care support, and emergency utility services. Both colleges offer these services as a part of Single Stop, a national nonprofit organization dedicated to helping low-income students overcome nonacademic barriers to college success.
Advisors Connecting Learners to Holistic Supports
- Miami Dade College (MDC) and Florida International University (FIU) have partnered to create the Connect4Success (C4S) program which offers comprehensive services, including onboarding and an MDC Pre-College advisor who links learners to learning resources, student life, Single Stop, and mental health counseling and a wide range of co-curricular opportunities, workshops on career and transfer and the presence of an FIU Bridge Advisor at MDC campuses.
Encouraging Tutoring and Mentoring
- The Accelerated Learning Program (ALP), a nationally recognized co-requisite model developed at Community College Baltimore County (CCBC), in which students are immediately enrolled in credit-bearing, college-level courses while receiving additional academic supports (tutoring, office hours, customized support services) to ensure their success.