To provide services seamlessly, it is essential to bring together the numerous college offices and centers and support learners collaboratively. Some offices play a role as the front door for learners to obtain supportive services. Others make sure that these services are funded and meet learners’ needs. Across these offices and centers, community-based organizations and external providers also have a role to play in offering the support services and ensuring their success. This collaborative approach among various offices and entities yields many benefits:
Offices Engaged in Access and Service Provision: Learners’ interactions with advisors and counselors from across offices/units – including assigned faculty advisors – are crucial to guiding learners and preventing self-advising issues. These advisors and counselors are typically assigned based on academic factors such as the college major or program. However, they can also be designated for specific groups such as veterans, learners with disabilities, those aging out of foster care, low-income students, first-generation learners, and those from minoritized backgrounds. Advisors and counselors address diverse academic needs, including transfers, nontraditional student support, and assistance for students at academic risk, often extending to programs such as TRIO.
Academic Advising/Counseling Center: Offers guidance on academic programs, course selection, and career planning. Academic advisors help students create educational plans that align with their goals.
Career Services Center: Supports students in exploring career options, finding internships, and preparing for the job market. This center may offer resumé workshops, career fairs, and networking opportunities.
Student Affairs/Student Services Office: Manages a variety of support services, including housing, student activities, campus organizations, and leadership development. This office often focuses on the overall student experience.
Student Success/Retention Office: Focuses on initiatives to enhance student success and retention. Staffers in this office may provide academic support, tutoring services, and interventions for at-risk students.
Accessibility Services/Disability Support Services: Provides accommodations and support for students with disabilities to ensure equal access to education and campus activities.
Diversity, Equity, and Inclusion Office: Promotes diversity and fosters an inclusive campus environment. This office may offer programs, workshops, and resources to support underrepresented student populations.
Health and Wellness Center: Provides health care services, counseling, and wellness programs to support students' physical and mental well-being.
Financial Aid Office: Provides information and assistance regarding scholarships, grants, loans, and work-study programs. Staffers here help students navigate the financial aid application process.
Library Services: Offers research assistance, access to academic resources, and study spaces. Librarians can assist students in developing research skills.
Technology/IT Services: Supports students with technology-related issues, provides access to computer labs, and offers assistance with online learning platforms.
Registrar's Office: Manages student records, course registration, and academic transcripts. Staffers here can assist with enrollment verification, degree audits, and related administrative tasks.
Veteran and Military Resource Center: Coordinates services (online and in-person) including academic advising, IT support, counseling services, credit for military training for active- duty or Activated Guard or Reserve service members, veterans and spouses, and dependents.
Credential As You Go has acquired three phases of funding to date. Lumina Foundation funded Phase I, resulting in the Incremental Credential Framework for testing. The Institute of Education Sciences, U.S. Department of Education funds Phase II (Grant R305T210063), which focuses on rapid prototyping of and research on incremental credentials with a national campaign. An anonymous private donor fund at the Program on Skills, Credentials & Workforce Policy at George Washington University funds the development of the prototype Learn and Work Ecosystem Library. Walmart funds Phase III, which focuses on systems change for expansion and sustainability of incremental credentials. The opinions expressed are those of the authors and do not represent views of Lumina Foundation, Institute of Education Sciences, the U.S. Department of Education, Walmart, or George Washington University.