Office Administration Fundamentals Certificate - Credential As You Go

New Playbook: Incremental Credentialing in Graduate Education

Case Study

Office Administration Fundamentals Certificate

Pitt Community College

CREDENTIAL TITLE

Office Administration Fundamentals Certificate

CREDENTIAL LEVEL

ACADEMIC PROGRAM

CREDIT/NON-CREDIT # OF CREDITS (IF CREDIT BEARING)

14

INCREMENTAL CREDENTIALING FRAMEWORK APPROACHES

Stack As You Go
Learn As You Go

Partner As You Go

Specialize As You Go

Transfer As You Go

Retro As You Go

Why the Credential Was Developed

The decisions to develop this credential was based on student demand for accelerated study in core office software competencies
This credential will help students and active employees gain knowledge and specific skills in office software
The fast-paced progression will give students the opportunity to advance to a future job and it will give active employees the opportunity to update their skills using a faster approach than the traditional method of higher education
This credential meets the workforce need by shortening the time required for employees to reskill in the office administration areas

How the Credential Was Developed

The credential was developed based on current course offerings in the Office Administration program
Fellow faculty members and other Advisory Committee members were involved in the development of the credential
The credential was added as a new certificate to the Office Administration Program of Study and submitted for approval at the local school level then at the state level

The Targeted Learners

The targeted learners will be our current students who want to fast track through the beginning of their Office Administration program of study
Other targeted learners will be from local businesses who have employees who wish to quickly brush up on their office administration skills
We will advertise the credential through our courses and enlist the help of our marketing department to promote the credential throughout the community. We will also post on our media outlets

Lessons Learned

What was learned during this process was that even though we see a great need and benefit for this credential, we must have the proper resources and support to promote and make the credential a success
This process was a reminder that we must support our students and fellow faculty members to ensure that our students are successful in their programs of study – it takes all of us to implement change

Top Competencies/Learning Outcomes

Demonstrate basic computing skills
Utilize data processing terms
Create and edit documents using word processing applications
Create and edit spreadsheets using spreadsheet applications
Design and create presentations using multimedia software
Develop understanding of time management, cultural awareness, financial goals, code of ethics, business etiquette, and personal appearance
Demonstrate understanding of filing documents and records according to alphabetic, numeric, subject, and geographic methods of filing
Detect problems and apply rules of grammar, punctuation, and sentence structure

Credential Components

Five courses:
- OST 131 Keyboarding
- OST Office Applications 1
- OST 164 Office Editing
- OST 184 Records Management
- OST 286 Professional Development

Improving Education and Employment Outcomes

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FUNDING STATEMENT

Credential As You Go has acquired three phases of funding to date. Lumina Foundation funded Phase I, resulting in the Incremental Credential Framework for testing. The Institute of Education Sciences, U.S. Department of Education funds Phase II (Grant R305T210063), which focuses on rapid prototyping of and research on incremental credentials with a national campaign. An anonymous private donor fund at the Program on Skills, Credentials & Workforce Policy at George Washington University funds the development of the prototype Learn and Work Ecosystem Library. Walmart funds Phase III, which focuses on systems change for expansion and sustainability of incremental credentials. The opinions expressed are those of the authors and do not represent views of Lumina Foundation, Institute of Education Sciences, the U.S. Department of Education, Walmart, or George Washington University.