Priority 1 Feasibility Research: Focus Group Summary 2 December 2024
This report documents findings from the second round of focus groups conducted for the CAYG Priority 1 feasibility study, involving 39 institution-level staff and instructors delivering credentials across 10 institutions. Organized more granularly using the Credential As You Go Incremental Credential Readiness Model factors-conditions-actions framework, findings highlighted student life demands, readiness gaps, and financial barriers as major external factors; data systems, registration processes, and staffing as key internal conditions; and learner advising, credential design flexibility, and communication strategies as critical action areas. A recurring theme was that staff succeed in implementing innovative credentials largely by working around inadequate institutional systems rather than being supported by them.